Delivery Time

• Typically, orders arrive within 2-5 business days.
• During high order volumes, shipments may be delayed by a few days. Please allow extra time for delivery.

Shipping Cost

• All products ship free from the U.S.
• If you're charged for shipping, contact us at: support@mollycatpalace.com

Significant Delay (Over 10 Business Days)

If your shipment is delayed by more than 10 business days, we will compensate you with a $10 logistics delay fee or offer returns. All transportation costs during this process will be covered by Molly Cat Palace.

Shipping Methods & Order Tracking

• Molly Cat Palace ships from over 10 warehouses nationwide, selecting the closest one with available stock.
• Orders may ship from multiple locations, so you may receive multiple tracking numbers.
• Tracking information is sent to your email after each shipment.
• Orders ship within 48 hours of payment.
• We partner with FedEx, UPS, and USPS for safe, fast delivery.
• For tracking assistance, contact us at support@mollycatpalace.com.

Refused Shipments

If you refuse a shipment for reasons unrelated to damage or Molly Cat Palace errors, you will be responsible for all shipping and return fees.

Shipping Changes Fees (Address Intercept)

• Address change requests after shipment will incur a fee determined by the carrier. Not all carriers allow address changes.
• Providing incorrect shipping information may result in delays or delivery to the wrong address.

Damaged Shipments

Inspect packaging for damage before installing your device. Report any issues to the delivery driver and Molly Cat Palace immediately.

Missing Packages

• If your order shows as delivered but you haven't received it, check around your home and ask anyone who might have received it.
• Contact the carrier or Molly Cat Palace for assistance at support@mollycatpalace.com.

Shipping Disclaimers

• Unforeseen events like severe weather or carrier issues may cause unexpected delays.
• We currently only ship within the U.S.